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This End-User License Agreement (“Agreement” or “Terms”) is a binding legal contract between you (either an individual or a legal entity, referred to as “User” or “you”) and WeFlow Global (HongKong) Limited. (“WeFlow”, “Company”, “we” or “us”), the provider of the WeFlow crypto payment gateway services (“Services”). By accessing or using our Services (including but not limited to our website, APIs, and any associated software), you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you do not agree with these Terms, you must not access or use the Services.
Eligibility: You represent that you are at least 18 years old or of the legal age of majority in your jurisdiction, and that you have the legal capacity to enter into this Agreement. Our Services are not directed to children or minors under the age of 18, and such individuals are prohibited from using WeFlow. If you are entering into this Agreement on behalf of a company or other entity, you warrant that you have the authority to bind that entity to these Terms.
WeFlow may update or modify this Agreement from time to time. We will provide notice of material changes (for example, by posting the updated Terms on our website and updating the “Last Updated” date, or by sending an email notification). Your continued use of the Services after the effective date of any modifications constitutes acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Services.
Subject to your compliance with this Agreement, applicable laws, and any additional policies or guidelines we provide, WeFlow hereby grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the WeFlow Services for your internal business purposes. This license is provided solely for your use of the Services as intended by WeFlow and allowed by the usage rules set forth in these Terms. You may not sublicense, assign, or otherwise transfer the license to any third party except as permitted in writing by WeFlow.
WeFlow’s Services provide you with a platform to accept cryptocurrency payments from your customers (if you are a merchant) and to make payments in cryptocurrency (if you are a buyer/customer of a merchant). WeFlow acts as a payment gateway that facilitates transactions between merchants and their customers. We do not take custody of user funds beyond the processing of transactions in real-time; crypto payments are forwarded to merchant-designated wallets or converted and settled according to the merchant’s settings. WeFlow is not a cryptocurrency exchange or a wallet provider; rather, we provide integration tools (such as APIs, plugins, and dashboards) to enable payment acceptance and payout.
WeFlow will use commercially reasonable efforts to make the Services available to you and to provide appropriate support. We may offer technical documentation, integration guides, and customer support channels (e.g., email or chat support) to assist you in using the Services effectively. You acknowledge that the availability and functionality of our Services may depend on external factors (such as blockchain network status, internet connectivity, or actions of third-party providers) which are beyond WeFlow’s control. WeFlow may occasionally need to perform maintenance or updates to the Services, which might temporarily affect availability. We will strive to schedule maintenance during off-peak hours and provide notice when feasible to minimize disruptions.
Any software, APIs, or plugins provided by WeFlow as part of the Services are licensed (not sold) to you, and remain the intellectual property of WeFlow or its licensors. WeFlow may release updates, patches, or new versions of such software (“Updates”). You agree that WeFlow may install automatic Updates, or require you to implement updates, to ensure the security and functionality of the Services. Your continued use of the Services may be conditioned upon your timely installation of any Updates provided by WeFlow.
In order to access certain features of the Services (for example, to use WeFlow as a merchant), you must create an account with WeFlow and provide current, accurate, and complete information as prompted by the registration process. You agree to promptly update such information as necessary to keep it accurate and complete. This may include verifying your email address or phone number. If you are registering on behalf of a business or organization, you must provide your business name, company registration details (if applicable), and the contact information of an authorized representative.
As a regulated crypto payment provider, WeFlow is required to conduct customer due diligence. You agree to provide any information and documents reasonably requested by WeFlow for ongoing due diligence, identity verification, and compliance purposes. This may include personal identification documents (e.g., passport, driver’s license), proof of address, information about your business ownership, and other data needed to satisfy Know-Your-Customer (KYC) and Anti-Money Laundering (AML) requirements. WeFlow may use third-party services (such as Onfido) to verify your identity and screen for sanctions or prohibited activities. By using the Services, you authorize WeFlow to verify the information you provide, and you acknowledge that your use of the Services is contingent upon successful completion of our verification procedures. If you do not pass KYC/AML checks or refuse to provide requested information, WeFlow may deny or limit your access to the Services.
You are responsible for maintaining the confidentiality of your account credentials (login ID and password, API keys, etc.) and for all activities that occur under your account. You must keep your password secure and not share it with any unauthorized person. If you use API keys or tokens to access the Services, you must manage them with similar care, storing them securely and rotating them if you suspect they are compromised. You agree to notify WeFlow immediately at support@weflow.cc if you become aware of any unauthorized access to or use of your account, or any security breach involving the Services. WeFlow will not be liable for any loss or damage arising from your failure to secure your account credentials.
Each user or entity is typically allowed to create one primary account, unless expressly permitted by WeFlow (for example, to segregate environments or business lines). You may not sell, loan, or transfer your account to any third party without WeFlow’s prior written consent. You are not permitted to operate a WeFlow account on behalf of or for the benefit of a third party who has been suspended or terminated from using our Services.
You agree to use the WeFlow Services in compliance with all applicable laws, regulations, and rules in your jurisdiction and the jurisdiction of your customers (if applicable). This includes, without limitation, complying with tax laws, anti-money laundering and counter-terrorism financing (AML/CTF) regulations, data protection laws, and any licensing requirements for your business. Use of the Services is void where prohibited by law. WeFlow reserves the right to select the markets and jurisdictions in which it operates and may restrict or terminate service in certain regions if required by law or risk considerations.
You shall not, and shall not permit any third party to, engage in any of the following activities while using WeFlow Services:
WeFlow reserves the right to monitor transactions and user activity for potential violations of this Agreement and to investigate any potential abuse. We may report any unlawful conduct to the appropriate authorities and cooperate with investigations as legally required.
The use of WeFlow Services is subject to international export control and economic sanctions laws. You represent and warrant that you are not located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S., EU, or UN sanctions (e.g., Crimea, North Korea, Iran, Syria, Cuba, or any other territory as updated by relevant authorities), nor are you identified on any government restricted-party list (such as the U.S. Treasury Department’s Specially Designated Nationals list). You agree not to use the Services for the benefit of any person or entity sanctioned by government authorities. If it is determined that the provision of Services to you is prohibited under applicable sanctions laws, WeFlow may immediately terminate any related accounts and transactions, with or without notice.
You are responsible for determining, collecting, reporting, and remitting any taxes (such as sales, value-added, or income taxes) applicable to your use of WeFlow Services and the transactions you conduct. WeFlow is not responsible for withholding or paying any taxes on your behalf, except as required by law in specific jurisdictions. WeFlow may provide tools or reporting functionality to assist you in calculating transaction values or generating statements, but you should consult with a tax professional regarding your obligations. You agree to indemnify WeFlow for any liability or expense we incur as a result of your failure to pay any required taxes in connection with your use of the Services.
By using WeFlow, you agree to pay any applicable fees for the Services, as detailed on our official website or in a separate fee schedule provided to you. WeFlow’s standard service fee may be a percentage of each transaction processed, a flat fee, or a combination thereof, depending on the product or integration you use (for example, different fees might apply to standard payments vs. mass payouts). WeFlow reserves the right to adjust the fees from time to time, but any changes will be communicated to you in advance through our website or direct notice. New or increased fees will only apply going forward and will not be retroactively applied to transactions already completed.
Unless otherwise stated, all fees are quoted in U.S. Dollars (USD) and are exclusive of any applicable taxes (like VAT/GST). You are responsible for paying any such taxes that may apply to your use of the Services.
WeFlow may deduct its fee from the proceeds of each transaction at the time of processing. For example, if you receive a crypto payment through WeFlow, our fee might be subtracted from the amount before it is forwarded to your wallet or converted to fiat. Alternatively, WeFlow may invoice you periodically for accumulated fees, in which case you agree to pay the invoiced amounts within the specified due date.
If currency conversion is involved (for instance, if a customer pays in cryptocurrency and you choose to settle in a fiat currency), you acknowledge that exchange rates will apply. WeFlow will use the applicable market exchange rate or a rate provided by our liquidity partners at the time of conversion. Any exchange fees or spread may also be deducted. All network transaction costs (such as blockchain network fees for crypto transfers) are typically borne by the transacting parties – for example, the payer may be responsible for mining fees on the blockchain, and any conversion-related fees will be accounted for in the exchange rate given.
WeFlow’s role in processing payments means that, in general, cryptocurrency transactions are irreversible once confirmed on the blockchain. Users should exercise caution and verify transaction details (amounts, addresses, etc.) before initiating payments. In the event of a dispute between a merchant and a customer (payer) regarding a payment, the resolution is typically handled outside the blockchain (e.g., through off-chain refund by the merchant, or through legal means) since crypto payments cannot be forcefully reversed by WeFlow. WeFlow is not a party to the contract between merchants and their customers and shall not be liable for any refund claims, chargebacks, or transaction disputes. However, WeFlow may assist in providing transaction records or information needed for dispute resolution, and we encourage merchants to have clear refund policies for their customers.
If you fail to pay any fees or amounts owed to WeFlow when due (for example, if we cannot deduct fees and you do not pay an invoice on time), WeFlow reserves the right to suspend your access to the Services or take other actions to collect the due amounts. This may include engaging a collections agency or seeking legal remedies. You agree to reimburse WeFlow for any reasonable costs of collection (including attorneys’ fees and associated costs) incurred in recovering overdue amounts.
All rights, title, and interest in and to the WeFlow Services, including but not limited to the website, software, APIs, documentation, designs, logos, trademarks, and any technology or content provided by WeFlow, are and shall remain the sole property of WeFlow and its licensors. The Services are protected by intellectual property laws and international treaties. WeFlow retains all rights not expressly granted to you in this Agreement. You are granted only a limited license to use the Services under the terms and conditions of this Agreement, and nothing herein transfers any ownership or proprietary interest in the Services to you.
WeFlow may provide you with certain logos, badges, or phrases (such as “Pay with WeFlow”) that you can display on your website or application to indicate that you accept crypto payments through WeFlow. Subject to your compliance with this Agreement, WeFlow grants you a revocable, non-exclusive, non-sublicensable license to use the WeFlow name, trademarks, and logos (“WeFlow Marks”) solely for the purpose of truthfully indicating your use of the Services. All such use must be in accordance with any branding guidelines we provide. You acknowledge that WeFlow is the sole owner of the WeFlow Marks and all associated goodwill. WeFlow may revoke your license to use the Marks at any time upon notice. You agree not to use any WeFlow Marks in a misleading or disparaging manner, or in a way that implies endorsement or partnership where none exists.
If you provide WeFlow with any suggestions, ideas, enhancement requests, or other feedback regarding the Services (“Feedback”), you hereby grant WeFlow a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Services or otherwise as we see fit. WeFlow shall have no obligation to compensate you for any Feedback provided, and WeFlow shall not be restricted from any use or disclosure of such Feedback.
In using WeFlow Services, you may input or upload content to our platform (for example, setting product descriptions, transaction memos, or support messages to customers). You retain ownership of any content you provide to WeFlow, but you grant WeFlow a worldwide, royalty-free, sublicensable license to use, reproduce, display, and distribute such content as necessary to provide the Services. For instance, if you upload your company logo to display on invoices, you grant us the right to display that logo to your customers on the payment page. You represent that you have all necessary rights to any content you upload and that such content does not infringe any third-party rights or violate any laws.
You may terminate this Agreement and close your WeFlow account at any time by providing written notice to WeFlow (for example, by emailing a request to support@weflow.cc to delete your account). We will process account closure requests and will mark your account as “closed” once any pending transactions are settled. You remain responsible for any obligations incurred before termination (such as fees owed) and any transactions initiated prior to closure.
WeFlow reserves the right to suspend or terminate your account and/or access to the Services at our sole discretion, with or without prior notice, under the following circumstances:
If your account is terminated or suspended, you agree to discontinue use of the Services. Any licenses granted to you will immediately cease. Termination does not relieve you of any obligations to pay fees or other liabilities accrued prior to termination. Upon termination, WeFlow will, where legally permitted, return any funds of yours that we control (for example, any fiat balance we hold on your behalf), minus any amounts owed to WeFlow. However, cryptocurrency transactions that have been processed cannot be reversed, and WeFlow is not liable for any compensation for irreversible transactions that were completed prior to termination.
The termination of this Agreement or closure of your account will not affect any provisions of this Agreement which by their nature should survive termination. This includes, without limitation, provisions regarding indemnification, disclaimers of warranties, limitation of liability, governing law, and dispute resolution, as well as any accrued rights or obligations up to the date of termination.
WeFlow provides the Services on an “as is” and “as available” basis. To the maximum extent permitted by law, WeFlow disclaims all warranties and representations, whether express, implied, or statutory, including but not limited to any warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade.
In particular, WeFlow makes no warranty that: (a) the Services will meet your specific requirements or expectations; (b) the Services will be uninterrupted, timely, secure, or error-free; (c) any information or results obtained through the use of the Services will be accurate, reliable, or complete; or (d) any defects in the operation or functionality of the Services will be corrected.
You understand and agree that use of the WeFlow Services is at your own discretion and risk. WeFlow does not guarantee the continuous, uninterrupted or error-free operability of the Services. Cryptocurrency networks (blockchains) are inherently decentralized and outside of WeFlow’s control, which means we cannot guarantee that transactions will confirm on the blockchain or that we can prevent double-spending or other blockchain-related issues. You acknowledge that the value of cryptocurrencies can be volatile, and WeFlow is not responsible for any losses due to fluctuations in exchange rates or any depreciation of crypto assets.
No advice or information, whether oral or written, obtained by you from WeFlow or through the Services shall create any warranty not expressly stated in this Agreement.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain rights, so some of the above disclaimers may not apply to you. In such cases, any implied warranties are limited to the minimum scope and duration permitted by applicable law.
To the fullest extent permitted by applicable law, in no event shall WeFlow, its affiliates, directors, officers, employees, agents, or licensors be liable for: (a) any indirect, incidental, special, consequential, exemplary, or punitive damages; or (b) any loss of profits, revenue, data, goodwill, or other intangible losses; arising out of or in connection with your access to, use of, or inability to use the Services, even if WeFlow has been advised of the possibility of such damages.
In jurisdictions where the exclusion or limitation of liability for certain damages is not allowed, the above limitations may not apply to you. In such cases, WeFlow’s liability will be limited to the greatest extent permitted by law.
Maximum Liability: You agree that the aggregate liability of WeFlow to you for all claims arising from or related to the Services or this Agreement shall be limited, to the maximum extent permitted by law, to the lesser of (i) the total fees actually received by WeFlow from you in the six (6) months preceding the event giving rise to the claim, or (ii) USD \$500 (or equivalent in local currency). This limitation applies collectively to WeFlow, its affiliates, officers, agents, and employees.
The limitations set forth in this section will not limit or exclude liability for WeFlow’s gross negligence, fraud, or intentional misconduct, or for any other liability to the extent that such liability cannot be excluded or limited as a matter of law (for example, certain statutory liabilities might not be waivable in some jurisdictions).
You acknowledge and agree that the disclaimers, exclusions, and limitations of liability in this Agreement are an essential basis of the bargain between you and WeFlow, and that absent such protections, the terms and pricing of the Services would be substantially different.
This Agreement shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law principles. However, if you are using the Services as a consumer (for personal, non-business purposes) and your local consumer protection or data protection laws require that certain consumer rights or data subject rights be governed by the laws of your country of residence, then those laws may apply to such provisions.
Notwithstanding the foregoing, both you and WeFlow agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to this Agreement.
Please read the following arbitration provision carefully, as it requires you to arbitrate certain disputes and claims with WeFlow and limits the ways in which you can seek relief. Arbitration is a process of private dispute resolution that is usually less formal, less expensive, and faster than a lawsuit in court. However, you will not have a judge or jury in arbitration, and your ability to appeal is limited.
For any dispute, claim, or controversy arising out of or relating to this Agreement or the use of the Services, including the determination of the scope or applicability of this agreement to arbitrate, you and WeFlow agree to resolve the dispute by binding arbitration in the City and County of San Francisco, California, USA, before a single arbitrator. The arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or Consumer Arbitration Rules, if applicable based on the nature of your use) in effect at the time the arbitration is initiated. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.
Exceptions: Either party may choose to bring an individual action in a small claims court for disputes or claims within the scope of that court’s jurisdiction. Also, either party may seek injunctive or equitable relief for intellectual property infringement or misuse of the Services in any court of competent jurisdiction.
Class Action Waiver: You and WeFlow agree that any arbitration (or court proceeding, if applicable) shall be conducted only on an individual basis and not as a class, representative, or consolidated action. Neither you nor WeFlow will join or consolidate claims by or against other individuals or entities, or arbitrate any claim as a representative member of a class or in a private attorney general capacity. The arbitrator shall have no authority to consider or resolve any claim or issue any relief on a class, collective, or representative basis.
If the class action waiver in this section is deemed unenforceable or invalid, then the entire arbitration agreement shall be null and void (but the rest of this Agreement shall remain in effect).
If you do not wish to be bound by the arbitration and class action waiver provisions in this Section 10, you must notify WeFlow in writing within 30 days of first accepting this Agreement. You can opt out by sending an email to legal@weflow.cc with the subject line “Arbitration Opt-Out” and include in the email your name and account information and a clear statement that you want to opt out of arbitration. Note that if you opt out of these provisions, neither you nor WeFlow will be bound by them, but all other parts of this Agreement will continue to apply.
If the arbitration provision is found unenforceable or if you opt out of arbitration, then any resulting judicial proceedings will be brought in the federal or state courts located in San Francisco County, California, USA, provided that if you are a consumer and applicable law prohibits this choice of venue, then any required local venue law will apply. Both you and WeFlow consent to venue and personal jurisdiction in San Francisco, California (or such local venue as mandated by law for consumers).
To the extent permitted by law, any claim or cause of action arising out of or related to this Agreement or the use of the Services must be filed within one (1) year after such claim or cause of action arose; otherwise, it is permanently barred. This provision does not apply to consumers in jurisdictions that prohibit such time limitation.
This Agreement (including any additional policies, guidelines, or terms incorporated by reference) constitutes the entire agreement between you and WeFlow concerning the subject matter hereof, and supersedes all prior or contemporaneous agreements, understandings, negotiations, and communications between the parties, whether oral or written, regarding such subject matter. In the event of a conflict between this EULA and any other policy or document (for example, a Privacy Policy or integration guide), the terms of this EULA shall prevail as to the relationship between you and WeFlow, unless the other document is expressly identified as modifying this Agreement.
Any amendment or modification to this Agreement must be made in writing and either posted by WeFlow to our website or otherwise provided to you (for instance, via email or a click-through update). WeFlow’s failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of that right or provision. A waiver by WeFlow of any provision of this Agreement on one occasion will not be deemed a waiver of such provision on any other occasion.
If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, then that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties, and the remaining provisions of this Agreement shall continue in full force and effect. If such provision cannot be reformed, it shall be deemed severed from this Agreement, but the remaining provisions will remain in effect.
You may not assign or transfer any rights or obligations under this Agreement without WeFlow’s prior written consent. Any attempted assignment in violation of this clause is void. WeFlow may freely assign or transfer this Agreement (in whole or in part) as part of a corporate reorganization, merger, acquisition, or other transfer of assets, or by operation of law or otherwise. This Agreement shall be binding on and inure to the benefit of the parties and their permitted successors and assigns.
WeFlow shall not be liable for any delays or failures in performance of the Services resulting from acts beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor shortages or disputes, Internet or telecommunication failures, power outages, pandemics, government actions, changes in law, or blockchain network congestion or failures. During the duration of such force majeure events, our obligations under this Agreement will be suspended to the extent affected by the event.
Nothing in this Agreement shall be construed as creating any partnership, joint venture, agency, franchise, or other form of joint enterprise between you and WeFlow. Neither party has the authority to bind the other or to incur any obligation on the other’s behalf. You act solely as an independent contractor, not as an employee or agent of WeFlow.
You agree to defend, indemnify, and hold harmless WeFlow, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of and access to the Services, including any data or content transmitted or received by you; (b) your violation of any term of this Agreement or any other applicable agreements or policies; (c) your violation of any third-party right, including without limitation any intellectual property right, privacy right, or proprietary right; (d) your violation of any law, rule, or regulation of any applicable jurisdiction; or (e) any other party’s access and use of the Services with your unique username, password, or other security credentials (with or without your knowledge). WeFlow reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without the prior written consent of WeFlow.
WeFlow may provide notices or communications to you by email (to the email associated with your account), through the Services (e.g., via a notification on your dashboard), or by posting on our website. Notices sent by email will be deemed received 24 hours after the email is sent, unless WeFlow is notified that the email address is invalid. You are responsible for keeping your contact information (including email address) up to date. You may send notices to WeFlow by email at legal@weflow.cc or by postal mail to our registered address (provided on our website). Notices to WeFlow are deemed given when actually received by us.
This Agreement is written in English, and we may provide translations in other languages for convenience. In the event of any inconsistency or conflict between the English version and a translated version, the English version shall prevail and be the binding version.
For any questions or concerns regarding the Services or this Agreement, you are encouraged to contact WeFlow’s customer support through the channels provided on our website (such as the support email or live chat). We will endeavor to resolve any issues or disputes amicably and in good faith. If a dispute arises that cannot be resolved through our support team, please refer to the dispute resolution procedures outlined in Section 10 above.
By using WeFlow’s Services, you acknowledge that you have read and understood this End-User License Agreement and agree to be bound by its terms and conditions. Thank you for choosing WeFlow as your crypto payment gateway solution.
